Return Policy
At Sundance, we want your shopping experience to feel clear and simple. Please review the return policy below before starting a return or exchange request.
Sundance offers 30 Days Free Returns on eligible items. To start a return, customers must contact our customer service team first at [email protected] to receive the correct return instructions and return details.
Returns sent without contacting customer service first may not be accepted.
30-Day Return Window
Eligible items may be returned within 30 days from the date your order is delivered. Return requests made after the 30-day return window may not be accepted.
Return Eligibility
To qualify for a return, items must meet the eligibility requirements below:
- Items must be unused, unworn, unwashed, and in their original condition.
- Items must include original tags, labels, packaging, and accessories when applicable.
- Items must be free from stains, odors, pet hair, damage, alterations, or visible signs of use.
- Proof of purchase, such as an order number or order confirmation email, may be required.
Non-Returnable Items
Some items may not be eligible for return for hygiene, safety, condition, or final-sale reasons. Non-returnable items may include:
- Items marked as final sale, if applicable.
- Items that have been worn, washed, used, altered, or damaged after delivery.
- Items without original tags, packaging, or required accessories.
- Gift cards or store credit, if offered.
- Personal care, intimate, or hygiene-sensitive items, where applicable.
How to Start a Return
Please do not send any item back before contacting customer service. To begin a return request, email us at [email protected].
Please include the following information in your message:
- Your full name
- Your order number
- The email address used at checkout
- The item you would like to return
- The reason for your return request
- Photos, if the item arrived damaged, defective, or incorrect
Please contact our customer service team at [email protected] to receive the correct return instructions and return details. We do not display a fixed return address on this page.
Return Shipping Cost
Sundance offers 30 Days Free Returns for eligible return requests that follow our return instructions. Return shipping details will be provided by customer service after your request is reviewed.
Returns sent without approval or without following the provided instructions may not qualify for free return service and may not be accepted.
Refund Process
After your returned item is received and inspected, we will review whether it meets the return eligibility requirements. If the return is approved, your refund will be processed to the original payment method when possible.
Refund processing time is 3–15 days after the returned item is received and inspected. The time it takes for funds to appear in your account may vary depending on your payment provider or bank.
Exchanges
If you would like to request an exchange, please contact us at [email protected] before sending any item back. Exchange availability may depend on product availability and return eligibility.
Damaged, Defective, or Wrong Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at [email protected]. Include your order number, a description of the issue, and clear photos so our team can review your request.
Final Sale Items
Items marked as final sale, if applicable, may not be eligible for return, refund, or exchange unless required by applicable law or approved by customer service due to an order issue.
Contact Us
For return questions, return instructions, refund updates, or exchange support, please contact Sundance customer service at [email protected].
Please contact us before sending any return. Returns sent without contacting customer service first may not be accepted.
