Shipping Policy
Thank you for shopping with Sundance. This Shipping Policy explains our order processing time, estimated delivery time, shipping rates, tracking updates, and support options for delivery-related questions.
Sundance offers Free Worldwide Shipping on eligible orders. Order processing usually takes 1–3 days, and estimated delivery time is 2–5 days after shipment.
Tracking information is typically updated within 1–3 days after shipment.
Order Processing Time
Orders are usually processed within 1–3 days after payment is confirmed. Processing includes order review, item preparation, packaging, and shipment arrangement.
Processing times may be affected by order volume, product availability, payment review, holidays, or other operational factors. If we need additional information to complete your order, we may contact you by email.
Estimated Delivery Time
After your order has shipped, the estimated delivery time is 2–5 days. Delivery times are estimates and may vary depending on destination, local delivery conditions, weather, customs procedures, or unexpected carrier delays.
Sundance works to keep shipping clear and timely, but exact arrival dates cannot be guaranteed.
Shipping Destinations
Sundance provides Free Worldwide Shipping. Orders may be shipped to supported destinations worldwide, subject to order acceptance, delivery availability, and local shipping restrictions.
If an order cannot be shipped to the address provided, our customer service team may contact you for updated delivery information.
Shipping Rates
Sundance offers Free Worldwide Shipping. There is no additional standard shipping charge for eligible orders under this service.
Any customs duties, import taxes, brokerage fees, or other government charges are included in our Free Worldwide Shipping service. If such fees occur, they will be covered by us.
Tracking Information
Once your order ships, tracking details will be provided when available. Tracking updates usually appear within 1–3 days after shipment.
If tracking does not update immediately, please allow additional time for the shipping system to refresh. Tracking scans may appear later depending on the carrier and destination.
Wrong or Incomplete Address
Please review your shipping address carefully before placing an order. Sundance is not responsible for delivery issues caused by incorrect, incomplete, or outdated address information provided at checkout.
If you notice an address mistake, contact us as soon as possible at [email protected]. We will do our best to assist, but address changes may not be possible once an order has been processed or shipped.
Customs, Duties, and Import Taxes
Customs duties, import taxes, brokerage fees, or other government charges are included in our Free Worldwide Shipping service. If such fees occur, they will be covered by us.
Customers should not be responsible for customs duties, import taxes, brokerage fees, or other government charges under this shipping service.
Lost, Delayed, or Damaged Packages
Delivery delays may occur due to weather, customs review, carrier delays, high shipping volume, address issues, or other circumstances outside normal processing.
If your package appears lost, delayed, or damaged during delivery, please contact Sundance at [email protected]. Include your order number, the email address used at checkout, tracking details if available, and a clear description of the issue.
For damaged package concerns, please include clear photos of the package and item condition so our customer service team can review your request.
Order Not Received
If tracking shows your order was delivered but you have not received it, please first check around your delivery location, with household members, neighbors, building staff, or local delivery points where packages may be placed.
If you still cannot locate the package, contact us at [email protected] for assistance.
Contact Us
For shipping questions, tracking support, delivery updates, address concerns, or package issues, please contact Sundance customer service at [email protected].
Please include your order number and the email address used at checkout so we can review your request more efficiently.
