Contact Us
We’re here to help with your Sundance shopping experience. Whether you have a question about an order, shipping update, return, exchange, product detail, or account support, our customer service team will be glad to assist.
For customer support, please email us at [email protected].
Our usual response time is 24–48 hours. Customer service hours are Monday–Friday, 9:00 AM–6:00 PM.
What to Include in Your Message
To help us review your request as quickly as possible, please include the details that apply to your question.
- Your full name
- Your order number, if your message is about an order
- The email address used at checkout
- A clear description of your question or concern
- Photos or product details, if they help explain the issue
How We Can Help
Order Support
Contact us for help with order details, order questions, checkout concerns, or updates related to a recent purchase.
Shipping Support
Reach out if you need help understanding your shipping information, delivery status, or tracking-related order details.
Returns & Exchanges
If you need help with a return or exchange request, please contact us before sending anything back so we can guide you through the next steps.
Product Questions
Ask us about product details, sizing, style information, availability, or other shopping questions before placing an order.
Account Help
We can assist with basic account questions, order access, and customer information related to your shopping experience.
General Questions
If your question does not fit one of the topics above, send us a message and we’ll do our best to direct you.
Contact Form
Use the contact form on this page if available, or email us directly at [email protected]. Please include as much detail as possible so our team can review your message accurately.
Your Privacy
Information shared with our support team is used only to review and respond to your customer service request. Please do not include sensitive payment information in your message.
We’re Happy to Help
Thank you for contacting Sundance. Our customer service team will review your message during support hours and respond as soon as possible.
