Information We Collect

Sundance may collect information that you provide directly, information related to your order, and certain technical information when you use our website.

• Contact details, such as your name, email address, billing address, and shipping address.
• Order details, including products purchased, order history, and customer service requests.
• Account information, if you create or use a customer account.
• Payment-related information processed through PayPal, Stripe, or credit card payment services.
• Website usage information, such as pages visited, device type, browser type, and general interaction data.
• Messages or files you send to us when contacting customer service.

How We Use Your Information

Sundance uses customer information to operate the store, process orders, provide support, improve the shopping experience, and communicate with customers.

• To process and fulfill orders.
• To send order confirmations, updates, and customer service responses.
• To help with returns, exchanges, product questions, and account support.
• To review website performance and improve store functionality.
• To help prevent fraud, unauthorized activity, and misuse of our website.
• To send marketing emails when you choose to subscribe or otherwise provide permission.

Order Processing

When you place an order with Sundance, we use the information you provide to confirm your purchase, prepare your order, arrange delivery-related details, communicate order updates, and provide customer support when needed.

We may also use order information to resolve payment questions, review return or exchange requests, and respond to questions about specific products or purchases.

Payment Information

Sundance uses PayPal, Stripe, and credit card payment services to help process payments securely. Payment details are handled by the applicable payment processor and are used to complete your transaction.

Sundance does not ask customers to send sensitive payment information by email. Please do not include full credit card numbers, security codes, or other sensitive payment details in customer service messages.

Cookies and Analytics

Sundance may use cookies and similar tracking technologies to support website functionality, remember preferences, understand how visitors use the website, and improve the customer shopping experience.

Cookies may help with features such as cart functionality, website performance, customer preferences, and general analytics. You may be able to adjust cookie settings through your browser, but disabling cookies may affect how some parts of the website function.

Email Marketing

If you subscribe to Sundance email marketing, we may use your email address to send updates about products, promotions, store news, and related shopping content.

You may unsubscribe from marketing emails by using the unsubscribe option included in our email messages or by contacting us at [email protected].

Service Providers

Sundance may share limited information with service providers that help operate our store, process payments, manage orders, support website functionality, provide analytics, or assist with customer communications.

These service providers are only provided with information needed to perform their services and are expected to handle customer information responsibly.

Data Security

Sundance uses reasonable safeguards designed to help protect customer information from unauthorized access, misuse, loss, or disclosure. However, no website, payment system, or electronic storage method can be guaranteed to be completely secure.

Customers should use care when sharing personal information online and should avoid sending sensitive payment details through email or contact forms.

Data Retention

Sundance retains customer information for as long as reasonably needed to process orders, provide customer support, maintain business records, comply with applicable obligations, resolve disputes, and improve store operations.

When information is no longer needed, we may delete, anonymize, or securely maintain it as appropriate.

Customer Privacy Rights

Depending on where you live, you may have rights related to your personal information. These rights may include the ability to request access, correction, deletion, or more information about how your data is used.

To submit a privacy request, please contact Sundance at [email protected]. We may need to verify your identity before completing certain requests.

Children’s Privacy

Sundance does not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us at [email protected] so we can review the request.

International Users

If you access the Sundance website from outside the country where our store operations or service providers are located, your information may be processed or stored in a different location than where you live.

By using our website or placing an order, you understand that your information may be handled in locations where privacy rules may differ from those in your region.

Policy Updates

Sundance may update this Privacy Policy from time to time to reflect changes in store practices, website functionality, legal requirements, or customer service operations.

When changes are made, the “Last updated” date near the top of this page will be revised. Continued use of the website after changes are posted means you accept the updated Privacy Policy.

Contact Us

If you have questions about this Privacy Policy or how Sundance handles customer information, please contact us at [email protected].